Privacy Policy

About This Privacy Policy

This policy applies when you contact A1 Australia Travel, browse our website, request cruise advice or make a booking through us. It covers information shared in enquiry forms, calls, emails and booking documents, along with relevant website analytics and marketing subscription details.

We collect information to respond to your request and arrange the travel services you choose. You can contact us if you have a privacy concern or want to understand how a particular detail is being used.

What We Collect and Why

We ask for details that help us find suitable sailings, confirm arrangements and keep you informed. Only what's needed.

• Enquiry details

  Your name, contact details, preferred dates, departure port, destination, party size and budget help us answer your cruise enquiry and discuss relevant options.

• Booking information

  When you proceed with a booking, we may need passenger names, dates of birth, travel document details, payment or billing information, and any assistance or dietary requirements relevant to the trip. We ask for sensitive information only when it is needed and handle it with the care required by law.

• Website and subscription details

  Basic analytics may record how visitors use the site, such as pages viewed and general device or browser information. If you subscribe to marketing messages, we keep the contact details and preferences needed to send and manage them.

We use your information to respond, prepare quotes, arrange bookings, provide support and meet legal or record-keeping duties. We rely on your consent where it is required; you can withdraw consent by contacting us, although that may limit our ability to provide a requested service.

Storage, Security and Third Parties

We take reasonable steps to protect personal information from misuse, loss and unauthorised access. Access is limited to people who need the details to handle your enquiry or booking. We retain records for as long as they are needed for travel arrangements, legal obligations and business records, then take reasonable steps to securely delete or de-identify them.

We share booking details only where needed to arrange or support the services you request. Depending on your itinerary, recipients may include:

• Cruise lines and ship operators

  Passenger and booking details needed to confirm and manage your cruise.

• Airlines, accommodation and transfer providers

  Relevant traveller and itinerary information for connected travel arrangements.

• Booking platforms and service providers

  Information needed to process reservations, communications or payments on our behalf.

• Authorities where required

  Information we must provide to meet a legal requirement or respond to a lawful request.

Some cruise, airline or other travel suppliers operate overseas. If your booking requires it, relevant details may be sent to a supplier in another country, where privacy rules may differ from Australian rules. Supplier conditions also apply to travel services; read the booking terms before confirming arrangements.

We limit access. No online system can be guaranteed completely secure, so contact us promptly if you think your information has been exposed.

Access, Correction and Security

You can ask what personal information we hold about you and request a correction if something is inaccurate or out of date. You can also ask us to delete information where we no longer need to keep it, subject to legal and record-keeping requirements.

• Request access or a correction

  Email [email protected] with your name, the contact details you used and what you would like us to check. We may need to verify your identity before providing information or making a change.

• Report a possible data incident

  If you believe your information has been accessed or disclosed improperly, contact us as soon as possible by phone or email. We will assess the concern and take any steps required under applicable privacy laws.

You can ask. We will explain if a legal obligation means we must keep a record or cannot provide particular information.

Marketing, Opt-Out and Contact

We send marketing messages when you have chosen to receive them or where the law otherwise permits. Use the unsubscribe instructions in a message or contact us to opt out at any time. We will stop sending marketing messages, but an opt-out does not affect booking updates or other service messages for an active trip.

For a privacy request, reach us here:

• Phone: +61 483 861 890
• Email: [email protected]
• Office: 18 Holmesdale Street, Marrickville, New South Wales 2204, Australia